Shipping policy

Shipping Policy

Business Details
Spirit of India
Am Forstbach 4,
37640 Golmbach
Germany

Email: spiritofindien@yahoo.de
Phone: +49 1514 0528660

1. Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Processing times may be extended during peak seasons or due to unforeseen circumstances.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-10 business days.

  • Express Shipping: Estimated delivery within 2-5 business days (subject to availability).

  • International Shipping: Delivery time varies depending on the destination country and customs processing.

Once your order is shipped, you will receive a confirmation email with tracking details.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Free shipping may be available for select orders or promotions.

  • Additional customs duties or import taxes for international shipments are the responsibility of the customer.

4. Order Tracking

  • You will receive a tracking number once your order has been shipped.

  • Tracking updates may take 24-48 hours to reflect on the carrier’s system.

  • If you have not received your tracking details, please contact us at spiritofindien@yahoo.de.

5. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery time, please contact us.

  • If a package is lost in transit, we will work with the shipping provider to resolve the issue. A replacement or refund will be issued based on the outcome of the investigation.

6. Damaged or Incorrect Orders

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos of the issue.

  • We will arrange for a replacement or refund based on the situation.

7. Address Changes & Non-Delivery

  • Please ensure that the shipping address provided is accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

8. International Shipping & Customs

  • We ship internationally to select countries.

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • Customs processing times vary and may cause delays beyond our control.

For any shipping-related inquiries, please contact us at spiritofindien@yahoo.de.